RULES & POLICIES
Office Hours: 9:00am -6:00pm daily,
however these may vary in busy periods
Arrival and departure
Check-in time: Sites 12:00pm & Cabins 2:00pm
Check-out time: Sites & Cabin 10:00am
Cabins or sites
Unfortunately we cannot guarantee
particular numbered sites or cabins.
We permit one vehicle per accommodation reservation, and one vehicle and one caravan, camper trailer or tent per site reservation.
If you would like to bring any other vehicles, or personal leisure equipment (e.g. boats, jet skis, motorbikes ect.), this is at the discretion of the Customer Service Team and must be approved prior to your arrival. Approved additional vehicles may attract a fee. Additional vehicles will not be approved during peak periods.
All additional vehicles and personal leisure equipment must be contained within your reserved site or allocated parking space.
Linen is provided on all beds in the cabins.
We require a minimum nights stay on long
weekends and local special events.
All bookings during peak times require a valid credit card number or full payment to secure your booking.
The person whose name is on the receipt is
responsible for all members of the party & guests.
No generators permitted at anytime.
Prices are subject to change without notice.
Designated paths & roads are to be used at all times when walking around the park.
Please visit the caravan park office reception
on first arrival and provide your booking details, confirm the number of people in your party & any other information, as requested by our customer service team.
Please keep your site tidy and use the facilities provided for drying clothes, discharge of sullage water and rubbish disposal. Everyone appreciates a well kept site, so please remember that we do not allow trenches to be dug in the park, under any circumstances.
Misuse of the boom gates (this includes allowing other vehicles, other than your own into the park) and amenities block security pin pads will result in eviction from the park. No refund will apply.
Noise & Behaviour
In the interests of all guests enjoying their stay, we ask that excessive noise is ceased by 10pm.
Drunkenness, loud parties and offensive behavior will not be tolerated.
Open fires to be extinguished by 11pm. If you choose to bring your own fire pit you must notify us at time of booking to ensure it complies with guidelines. All campfires must not be left unattended.
Open fires are only permitted in fire pits provided.
Children must be accompanied by an adult when visiting the showers and toilets.
In the interest of safety, the speed limit throughout the park is walking pace only.
Bicycles, scooters & skateboards
We consider ourselves a family friendly park where bicycles are permitted. However, it is essential that helmets are worn at all times.
For safety reasons no bicycles are to be ridden after dark.
Smoking of tobacco products and e-cigarettes is strictly prohibited by State/Territory law;
Inside any enclosed buildings within the park. This includes, but is not limited to cabins, amenity blocks, camp kitchens, reception buildings.
Within 4 metres of the entrance and/or exit of the reception building.
Within 10 metres of a children’s playground or any other recreational facilities.
Please note: Failure to comply with our smoking policy will result in a $250 fee being charged to your credit card or forfeiture of your cash deposit. You may also be subject to penalties or fines as set out by State/Territory Law.
There are many trees in the park that drop
branches and debris. Staff are continually pruning to reduce the problem. Major contract pruning is also carried out twice yearly to further reduce the risk. We cannot accept any responsibility what so ever for personal injury or damage to personal property from falling branches or debris.
All reservations require a bond (deposit) to be paid at the time of the reservation. Without a bond, we are unable to make you a reservation. The minimum bond payable is equal to one night’s tariff.
Any changes to reservations or cancellations will incur an administration fee of $35.00.
All cancellation must be made directly with the park in writing.
Upon cancellation, monies paid (minus any cancellation fees) can be credited to a client account for future stays. Any money transferred for future stays at the parks will only be valid for 12 months from the original reservation date. No credit or refund will be available for early departures or cancellations once arrived.
Off Peak Periods
Cancellations received more than 14 days prior to reservation date, will receive a refund of monies paid minus a cancellation fee.
Cancellations made within 14 days from the reservation surrender the bond (one’s night tariff). Any remaining monies can be refunded or applied to a client account.
Cancellations made within 48 hours of the reservation, surrender all monies paid.
Peak & Shoulder Periods
Full payment may be required by a designated date; this will be supplied upon the reservation (approx. 30 days for peak and selected shoulder periods).
Cancellation made before the designated full payment date will receive a refund of all monies paid minus a cancellation fee.
Cancellations made after the designated full payment date surrender all monies paid.
3rd Party Bookings
Booking/cancellations policies for 3rd party bookings may vary depending on the specific website. Please check the booking conditions included in the terms and conditions of the booking website.
Please visit the caravan park office reception on first arrival and provide your booking details, confirm the number of people in your party and any other information, as requested by our customer service team
HGGCP Dog Friendly Policy
DOGS ARE WELCOME ALL YEAR ROUND.
Halls Gap Gardens Caravan Park is a ‘Pet Friendly’ caravan park and allows dogs all year round on camping sites and limited pet friendly cabins. CATS are not permitted in any areas in Halls Gap, due to local council laws.
To ensure that you enjoy your stay with all of our other guests, we must ensure that all dog owners take full responsibility for their pet and ensure they do not disturb other guests when on the property.
Please read the information below to ensure you and your dog can meet the following conditions:
All dogs must be approved at the discretion of the management prior to being brought to the park, please contact the park in advance of arrival.
A maximum of only two (2) dogs are permitted per booking.
Dogs are permitted on all unpowered and powered camping sites at the park, and in our designated pet friendly cabins.
Please enquire with Park prior to making your booking to ensure our Pet Friendly cabins are available.
Bookings in our Pet Friendly cabins will incur a $45 (min) cleaning surcharge.
Dogs must be supervised at all times and never left unattended, including inside tents, vans, designated pet friendly cabins or any other accommodation.
When in the park, dogs must be kept on a leash and under your control at all times.
Dogs are not permitted in cabins (excl. designated pet friendly cabins) or in any communal areas (e.g. camp kitchen, amenities block, etc.).
Owners are responsible for cleaning up after your pet which includes toilet duties too!
For health and safety reasons, dogs must not be washed or cleaned anywhere within the park. Additionally, any dog related accessories such as dog blankets should not be washed or cleaned within the park e.g. Laundry washing machines, bathing dogs, etc.
Dog owners please keep in mind dogs are not allowed in the Grampians National Park, bringing your dog will limit your sight seeing abilities.
All dog owners, whether you have expressly agreed or not, assume all liability regarding your dog being on our premises and indemnify us against all and any damages, all or any claims or other suits that may arise as a result of your dog being anywhere in our caravan park.
Park Management reserves the right to evict and withhold any refunds from guests whose dog is deemed noisy, disruptive, and aggressive, or is the subject of a complaint/s from other guests.